If you’re using a network printer or a printer connected to your Mac, make sure you have the latest version of the software for the printer. On your Mac, to find out which version of printer software you’re using, choose Apple menu > System Settings, then click Printers & Scanners in the sidebar.Ĭlick the printer in the Printers list on the right, click Options & Supplies, then check the Driver version.Ĭontact with the printer manufacturer to see if you have the latest driver version. If you’re using a printer that another user is sharing, make sure you’re both using the same version of the printer software. Make sure you have the correct version of your printer’s software (also called its printer driver). If you still can’t print, see the additional troubleshooting information below. If the printer’s name appears in the hardware list but the printer doesn’t work, review the printer’s documentation for further troubleshooting information. Press and hold Option, then choose Apple menu > System Information. If your printer is connected to your computer’s USB port, check the System Report to see that it has an active connection. If you use a shared printer connected to another Mac, make sure the Mac has macOS 10.5 or later installed, isn’t in sleep, and has sharing turned on. If the network has multiple printers, check which printer you chose-it may be different from the one you think you chose. If the printer is on the network, make sure your Mac and the printer are still on the same network, the printer is turned on, and the network isn’t experiencing problems. If your printer is connected to your Mac, make sure the printer cable is firmly connected, and the printer is plugged into an electrical outlet, and turned on. If you’re having trouble printing, first try these suggestions:
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